Refund Policy

Scope

This policy applies to paid FRole subscriptions and credit top-ups purchased directly through Paddle. It does not limit any mandatory consumer rights that apply where you live.

How to request a refund

Email [email protected] from the email address used for your FRole account. Include the account email, the payment date, and the reason for your request. We will review the request and normally respond within five business days.

Subscription payments

You may request a refund for an initial subscription payment or a renewal within 14 days of the charge. We will assess requests fairly, including whether paid service or credits have already been substantially used, and will provide any refund required by applicable law.

Cancellations

You may cancel a subscription before its next renewal. Cancellation prevents the next charge and normally leaves paid access available until the end of the current billing period. Cancellation does not automatically create a refund for the current period.

Credits and technical failures

Credits are consumed when FRole performs the corresponding service. If a technical error prevents a paid service from being delivered, we will restore the affected credits or provide an appropriate refund. Credit top-ups that have already been used are generally not refundable, except where required by law.

Approved refunds and payment disputes

Approved refunds are issued through Paddle to the original payment method. Processing time depends on your payment provider. Please contact us before opening a chargeback so that we can investigate and resolve the issue promptly.

Changes and contact

We may update this policy for future purchases by publishing a revised version here. For questions, contact [email protected].